If you live in the UK, contact The Pension Service by telephone, fax, post or email using your postcode
If you live overseas, you can contact The Pension Service's International Pension Centre by telephone, fax or email
If you live in the UK, your local pension service may hold information sessions in your area. Find out more
Contact us about State Pension Forecasts and Combined Pension Forecasts
Tell us your comments and complaints, if we have done something well, or could have done it better.
If you don't know the name of the benefit you are looking for.
Can't find what you are looking for? Our site map may help.
This page is for queries about benefits and services in England, Scotland
and Wales. If you have a query about benefits and services in Northern
Ireland, please visit the Social Security
Agency Northern Ireland website
We have set up a network of pension centres across England, Scotland
and Wales to deal with your pension-related enquires. For more information,
see About us
If you have a complaint or comment, please contact The Pension Service
by post, phone, fax or email.
If your query is about Winter Fuel Payments or the
One-off 70+ Payment, contact
the Winter Fuel Payment Helpline
Find out which of our offices you should contact by entering your postcode
What is your enquiry regarding?
Enter your postcode
can phone The Pension Service Monday to Friday from 8.00am to 8.00pm
on 0845 60 60 265* (0845 60 60 275* for Welsh speaking
customers living in Wales).
If you have speech or hearing difficulties, a textphone service is
available on 0845 60 60 285* (0845 60 60 295* for Welsh
If English or Welsh is not your first language, you can use your own
interpreter or we can provide one for you.
Our phone lines tend to be quieter in the afternoon and towards the
end of the week if you prefer to call then. We record phone calls to
help us provide an accurate and consistent service and for training
and security purposes.
*Calls from BT landlines are charged at local rates. Charges for calls
from mobile phones, cable and other network providers may be different.
We can ring you back if requested.
These arrangements do not include calls from Northern Ireland.
overseas? Contact us or read
more about living overseas in our A to Z section.
Don't know your postcode? - use the Royal Mail's postcode
Take a look at the other ways you can keep in touch with us and get
the information you need.
Most of our information is available in Welsh
and some information is also available in Arabic,
Bengali, Chinese, Gujarati, Punjabi, Somali, Urdu and Vietnamese.
Your social security office or pension centre can let you know how you
can access an interpreter if needed. Some of our information in other
languages is available online
We provide a range of information in other formats for those with
a sight or hearing difficulty. Ask your pension centre or social security
office, or order
information in these formats online.
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