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Making a complaint

We want to hear views about our service. The leaflet "Tell us how to improve our service" tells you what to do if:

  • you are unhappy with something we have done
  • you think we have not done something.

Read or print our comments and complaints leaflet

This leaflet is also available in other languages

How to complain

It is important that all feedback is handled at the point where it has arisen. This ensures problems are resolved quickly, lessons learned and processes changed to stop similar incidents happening in the future. If you have a complaint, please contact your pension centre by post, phone, fax or email.

Contact your pension centre

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Annual Customer Feedback Report

Customer Feedback Report 2003/04

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