Pension Credit

Useful areas

Other questions answered

How will I be able to apply?

If you apply, you may be able to get up to 12 months back-payments if you could have been entitled earlier.

You can phone The Pension Service to apply for Pension Credit on 0800 99 1234. The line is open from 8am to 8pm Monday to Friday and 9am to 1pm Saturday. One of our staff will fill in an application form for you over the phone or can call you back at a more convenient time to fill in an application form. They will then post the filled-in form to you so you can check it and sign it.

If you have speech or hearing difficulties, the textphone number is 0800 169 0133.

You will need the following details when you phone:

  • Your National Insurance (NI) number. You can get this from your pension book, payslips, tax papers or letters from social security.
  • Information about any money you have coming in.
  • Information about any savings and investments if you have any.

I'm only entitled to a small amount. Why should I bother applying?

Even if you’re only awarded a small amount, it may mean that you can get help with other things such as Housing Benefit and Council Tax Benefit.

What should I do next?

If you would like to get an estimate of how much Pension Credit you might receive, you can use the Pension Credit calculator.

If you apply, you may be able to get up to 12 months back-payments if you could have been entitled earlier.

If I am approaching State Pension age (60 for women and 65 for men) when can I apply?

You can apply for Pension Credit when you reach State Pension age. About four months before you reach State Pension age, you should receive a State Pension invitation letter from us. This will include information on Pension Credit.

If English is not my first language, how will I be able to apply?

If you want to apply for Pension Credit and English is not your first language, you can phone The Pension Service free on 0800 99 1234 and ask for an interpreter. When you call, you should say in English, or ask a friend to say, that you want to make an application in another language. One of our staff and an interpreter will then call you back to help you apply.


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