Resource centre

Useful areas

Large print guides

Most of our guides are available in large print. If you don't see the guide you are looking for on the list below, you can request a copy by phone.


Retirement - a guide to benefits for people who are retiring or who have retired - [RM1LP] [PDF file size 118kb]

Pensioners' guide England and Wales [PG1LP] - [PDF file size 428kb ]
Pensioners' guide Scotland [PG3LP] - [PDF file size 462kb]

Tell us how to improve our service - [GL22LP] - [PDF file size 44kb]
We want to hear your comments about our service.

Customer Charter - [PSCUST1LP - PDF file size 71kb]

Other useful guides and forms


You can request copies of The Pension Service's guides to be sent to you by post. You can order copies online or order copies by phone.

Our guides are also available in Welsh and in other languages, and in large print, Braille or on audio cassette.


How to read or print guides and forms

To read the guides online, or to print them, you need to have Adobe Reader installed on your computer. If you don't already have Adobe Reader, you can download Adobe Reader from the Adobe website.

Alternative ways to read our guides

If you use screen reader software or an audio-enabled web browser, Adobe provides a free online tool that you can use to convert the guides to a plain text format.

To use Adobe's online tool:

1. Find the link on this website to the guide you want to read, and copy it
2. Go to Adobe's online tool
3. Follow the instructions onscreen

The tool will display your chosen guide as a web page (HTML) or as plain text.

You can read more about Adobe Reader and accessibility on the Adobe website.


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