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Useful areas

Useful contacts

You will not need to pay for the costs of phone calls which begin with 0800 or 0808. You will pay local rates for numbers which begin with 0845. If you phone from a mobile phone, charges may vary depending on your network provider. You may have to pay national call rates for other numbers depending on where you live.

Home Improvement Agency (HIA)
Phone Foundations
01457 891 909 (England)
or Care and Repair Cymru
029 2057 6286 (Wales)

HIA will advise you, if you are a homeowner or tenant of a private landlord, on how to adapt, repair, improve and maintain your home. Visit the Foundations website to find your local Home Improvement Agency.

Home Improvement Trust
Phone 0800 783 7569

You may be able to get a low-cost loan from the Home Improvement Trust if you are living on a low income or you do not have any savings or investments. For more information on low-cost loans, visit the Home Improvement Trust website.

Royal Society for the Prevention of Accidents (RoSPA)
Phone 0121 248 2000

RoSPA is a registered charity that provides information and advice on safety issues within the home. Visit the RoSPA website for more information on safety in the home.

Winter Fuel Payments
Phone 0845 9 15 15 15
(Textphone 0845 601 5613)

Find out more about Winter Fuel Payments.

Winter Warmth Advice Line
Phone 0800 085 7000
(Textphone 0800 085 7857)

Gives advice on keeping warm and well during winter.

Warm Front Scheme
Phone 0800 952 1555 (Eastern England, East Midlands, and Yorkshire and Humber)
0800 316 2808 (the rest of England) or
0800 316 2815 (Wales)

Elderly Accommodation Counsel
Phone 020 7820 1343

For more information on all forms of accommodation for older people across the UK, visit the website of the Elderly Accommodation Counsel.

The Advice, Information and Mediation Service (AIMS)
Phone 0845 600 2001

For information, legal advice and a dispute resolution service if you live in sheltered housing. Visit the Age Concern website for more information about AIMS.

Emerging Role of Sheltered Housing
Phone 01992 513302

For the leaflet Eight key questions and answers on sheltered housing.

Phone 0808 800 44 44

A 24-hour national housing helpline.

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