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Useful areas

Useful contacts

You will not need to pay for the costs of telephone calls which begin with 0800 or 0808. You will pay local rates for numbers which begin with 0845. If you phone from a mobile phone, charges may vary depending on your network provider. You may have to pay national call rates for other numbers depending on where you live.

NHS Direct
Phone 0845 46 47

For health advice and information, visit the NHS Direct website.

Department of Health Publications Orderline
Phone 0870 1555 455

For literature produced by the Department of Health.
You can find more information about health services on the Department of Health website.

NHS-funded nursing care in care homes
Phone 0870 1555 455 (England)
or 029 2082 5295 (Wales)

For a free copy of the leaflet, NHS Funding Care in Nursing Homes - what it means for you.

Health costs advice line
Phone 0845 850 1166

For advice on who is eligible for help with all health costs. You can find out more about NHS charges on the Department of Health website.

Public Guardianship Office
Phone 0845 330 2900
(Textphone 020 7664 7755)

The Public Guardianship Office provides financial protection services for clients who are mentally unable to manage their financial affairs.

Winter Warmth Advice Line
Phone 0800 085 7000
(Textphone 0800 085 7857)

Advice and information for older and vulnerable people on keeping warm and well during winter. Information on benefits and grants for energy-efficiency improvements to the home. Call for a free copy of the Department of Health's winter guide Keep Warm, Keep Well. (There is an interpreter to provide advice in your own language if you need this.)

Find out more about Winter Fuel Payments on The Pension Service website.

Carers UK
Carers Line
Phone 0808 808 7777

The association provides information on benefits and how to access support services within your area. You can find more information on help for carers on the Carers UK website.

Carers (Wales)
Phone 02920 811370

DIAL UK
Phone 01302 310123

For advice and information on disability, visit the DIAL UK website.

Disability Wales
Phone 02920 887325

Disabled Living Foundation
Phone 0870 603 9177

For advice and information on equipment for everyday life, visit the Disabled Living Foundation website.

Anchor Trust
Phone 0845 775 8595

For advice and help for physically or mentally disabled older people, visit the Anchor Trust website.

Deafblind UK
Phone 0800 132 320

For people who are deaf and blind. Visit the Deafblind UK website for more information on Deafblind UK's services.

Royal National Institute of the Blind
Phone 0845 766 9999

You can find more information on the Royal National Institute of the Blind website.

Royal National Institute for Deaf People
Phone 0870 60 50 123 (Textphone 0870 603 3007)

You can find more information on the Royal National Institute for Deaf People website.

Mencap
Phone 020 7454 0454

Mencap supports people with learning disabilities, their families and carers. You can find more information on the Mencap website.

SANE
Saneline
Phone 0845 767 8000

For advice, support and information to sufferers of mental illness and their families, professionals and the general public. You can find more information on the SANE website.

Nursing Home Fees Agency
(NHFA)
Phone 0800 99 88 33

Free advice and information on getting and paying for care.

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