Standards in healthcare, social care and housing services
These are for you if you use health, social care and housing services.
Councils and local NHS organisations have published local charters to let people know what they can expect from health, social care and housing services. These charters are known as 'Better care, higher standards' charters.
Contact your local council to find out more about services in your area. You can find your local council on the Directgov website.